These Terms are an agreement between FleetCrest Limited (Company No. PVT-EY1B87WD, Nairobi, Kenya) and the customer ("you"). You accept them by signing the installation authorisation form, by ticking the box when signing up or accepting an invite, or by using the service.
1. The service
FleetCrest provides:
- GPS tracking
- fleet management
- fuel monitoring (with a fuel sensor)
- telematics
- remote engine immobilisation (where an immobiliser relay is fitted)
- event-triggered video (where an optional camera kit is fitted)
These are provided through the FleetCrest app, on any phone or computer with internet access. Features available to you depend on your plan and the equipment installed.
2. Plans and pricing
- Prices are per vehicle and all-inclusive, as shown on fleetcrest.co.ke or in your written quote.
- The first-year price covers the device(s), professional installation, and 12 months of app access.
- The yearly renewal covers continued app access, SIM data and support for each following year.
- A written quote for your fleet takes priority over website prices.
- Payment methods and due dates are shown on your quote or invoice.
3. Equipment
- Devices become your property once the first-year price is paid in full.
- Hardware warranty: 12 months from installation, against manufacturing defects. It does not cover damage, tampering, accidents, water/fire damage, or removal or alteration by anyone other than FleetCrest.
- Do not remove, open or rewire devices yourself. Moving a device to another vehicle must be done by FleetCrest.
- SIM cards supplied with devices may only be used for the FleetCrest service.
4. Your responsibilities and authorisation
By using the service, you confirm that:
- you own each tracked vehicle, or are authorised by its owner to fit equipment and track it. You will sign the installation authorisation form for each vehicle;
- you have a lawful basis to track the vehicles and, where relevant, monitor drivers, and you have informed drivers that vehicles are tracked (and filmed, where a camera is fitted), as required by the Data Protection Act, 2019;
- you will use the service only for lawful purposes: not to stalk, harass or unlawfully monitor any person;
- you keep your login details secure and are responsible for actions taken by your team members.
5. Remote immobilisation
- Immobilisation may only be used for lawful purposes, such as recovering an unauthorised or misused vehicle, or as allowed under a financing agreement.
- For safety, FleetCrest's system will not cut the engine of a moving vehicle. A command waits until the vehicle is confirmed stationary, applies a short warning delay, and every command is logged.
- Restoring the engine is available at any time.
- You are responsible for each immobilisation command issued from your account. FleetCrest is not liable for losses from a command issued by you or your team, except where caused by our negligence.
6. Service availability
- We work to keep FleetCrest available around the clock, with automated monitoring and backups. However, GPS and mobile networks are outside our control: positions and alerts may be delayed or missing where there is no network or satellite coverage, or when a device is tampered with or has no power.
- FleetCrest is a monitoring tool, not an insurance product or a guarantee of vehicle recovery.
- We may carry out maintenance, which we keep short and, where possible, schedule outside busy hours.
7. Renewal, suspension and cancellation
- We will remind you before your renewal date. If renewal isn't paid within 14 days of the due date, we may suspend app access until payment is made. Your data is kept during suspension.
- You can cancel at any time. Fees already paid are non-refundable, except where the law requires otherwise or we agree in writing.
- After an account closes, tracking data is kept for 90 days, so you can request an export, and then deleted (see the Privacy Policy).
8. Your data
- You own the data generated by your vehicles. We process it to provide the service, as described in our Privacy Policy.
- You can request an export of your data at any time while your account is active, and for 90 days after it closes.
9. Liability
- To the extent the law allows, FleetCrest's total liability for any claim relating to the service is limited to the fees you paid for the affected vehicle(s) in the 12 months before the claim.
- We are not liable for indirect or consequential losses (such as lost profits), or for losses caused by network or GPS outages, tampering, or events outside our reasonable control.
- Nothing in these Terms limits liability that cannot be limited under Kenyan law.
10. Changes to these Terms
We may update these Terms, and will give at least 30 days' notice of significant changes by email or in the app. Continuing to use the service after the effective date means you accept the updated Terms.
11. Law and disputes
- These Terms are governed by the laws of Kenya.
- If a dispute arises, we will first try to resolve it by good-faith discussion. If that fails within 30 days, either party may refer it to mediation, and then to the courts of Kenya.
12. Contact
FleetCrest Limited · Westlands, Nairobi · info@fleetcrest.co.ke · +254 702 760 122
Privacy matters: privacy@fleetcrest.co.ke